04Straight answers
The questions every owner asks us.
Which POS does DigiMenu work with?+
DigiMenu runs on CSAT POS only, and that is deliberate: it is exactly why the whole pipe works as one system instead of three vendors taped together. Already on CSAT POS? You’re one sync away from live. On something else? The migration is one call away: our team carries your menu across and hands you back a till, a QR menu and WhatsApp bills that behave like a single machine.
Why not a mobile app?+
Because nobody downloads an app to eat lunch. A QR opens your menu in the phone’s own browser in about two seconds. No install, no signup, no updates, and it works on every smartphone your guests carry. You reach 100% of walk-ins instead of the handful who’d ever install an app.
Do guests need to sign up or verify anything?+
Browsing is instant for everyone. Only when a guest places an order do we confirm who they are, with a quick OTP or WhatsApp tap depending on how you configure your outlet, so your kitchen never fires a prank order.
Do I need to buy new hardware?+
No. Guests use their own phones. Your kitchen screen is a web page. It runs on any tablet or spare screen with a browser. We print your QR standees. There is nothing to install, mount, or maintain.
My menu changes all the time. Who keeps this updated?+
You stay in charge. Items, prices and taxes live in your POS; when something changes, one tap in the dashboard pulls it through to every table. That tap is deliberately yours. Nothing on your live menu ever changes without your say-so. And running out of a dish mid-service doesn’t wait for a sync: that switch is instant. Photos and descriptions you add once, and they stay attached to the item through every sync.
I don’t have professional photos of my food.+
Start without them. The menu works fine and still beats a laminated card. Then build up at your pace: the dashboard’s AI assistant drafts descriptions and flags what’s missing, and our team can guide you on photography. Dishes with photos consistently sell more, so it’s worth getting there.
Does DigiMenu handle payments?+
Your money flow doesn’t change: guests settle at the table or the till exactly as they do today. The moment your steward marks the bill settled in the POS, the guest’s WhatsApp bill flips to “Paid”, live. We keep you informed; we don’t sit between you and your money.
Will my guests get spammed on WhatsApp?+
No. Guests receive exactly what serves them: a verification code when they order, and their bill, sent from your restaurant’s verified WhatsApp identity, not a random number. Marketing campaigns are a separate, opt-in capability you control; never a default.
I run more than one outlet. Does this scale?+
That’s where it shines. Each outlet gets its own menu, design and settings; you see everything under one brand dashboard with one login, and outlet managers get access to their outlet only. Multi-city brands run on DigiMenu today.
What if the internet has a bad day?+
Guests browse on their own mobile data, so your wifi is not a dependency for the menu. The platform runs on redundant cloud infrastructure. And if the link to your POS blips mid-order, the order is held and retried, not lost.
How long does it take to go live?+
Within the hour, for an outlet already on CSAT POS: we sync your menu, you pick a design, your QR standees go on the tables. Photos and descriptions can keep improving after you’re live. The menu only gets better from day one.
Samosa Chaat
Butter Chicken
DigiMenu · digimenu.csatcloud.com